These are our terms of trade, i.e. how we expect to conduct our relationship with you.
We will provide an offer in the form of a catalogue of services for all website design, implementation or hosting enquiries.
This offer will form the basis of the contract between TM-Webdesign and the client and must be accepted in writing before work can commence.
The client is the business or individual specified in the estimate.
The goods or services
The exact nature of the goods and/or services to be provided will be are specified in the offer. Work offerd at a fixed price will only include the goods and/or services specified in the offer.
Anything outside the scope of the offer will be quotes for separately.
Estimates of time or work involved are not guaranteed to be accurate, however we will notify the client if we anticipate that our estimate will not be met once work has started.
Where work is offerd at a fixed price, we reserve the right to change the final price if services procured by TM-Webdesign vary.
Where a price has been estimated in an offer, the final price may vary.
<< VAT is chargeable and is itemised separately on our offers and invoices. >>
Acceptance of offer
An offer shall be valid for 30 days. Confirmation from the client that work should proceed, by email or by letter, constitutes acceptance of the offer.
Payments may be made by cheque, bank transfer, credit card or payment gateway (eg. Paypal, Moneybookers).
Payment is due within 30 days of invoice unless otherwise specified in the offer.
We reserve the right to charge interest on late payments.
Any legal costs incurred while pursuing a debt will be chargeable to the debtor.
Work will be delivered to the client on completion of a project.
Work will be delivered by uploading it to the client's server or web host, or by CD or DVD, unless otherwise specified in the offer.
Risk and insurance
The client is responsible for keeping a copy of completed work. We are not responsible for work lost by the client or other web hosts.
Reservation of title
The client retains ownership of work that we are commissioned to do, and any images or text supplied for the production of work.
We retain ownership of the Content Management System (CMS), Project Management System (PMS) and User-contribution site package, if supplied to the client.
We retain ownership of any generic code used to produce work.
The client must ensure that their web hosting meets the required specification for their website.
Seller’s liability for products
The client has 30 days in which to identify any errors or omissions in our work which we will correct, after which time the client accepts the work as being free from error.
Delay by the seller
We are not liable for any delay due to late delivery by the client or by other suppliers.
The client retains copyright of work that we are commissioned to do, and any images or text supplied for the production of work.
We retain copyright of the Content Management System (CMS), Project Management System (PMS) and User-contribution site package if supplied to the client.
We retain copyright of any generic code used to produce work.
We guarantee to repair any defects within 30 days of the work being supplied to the customer, after which time the client accepts the work as being free from error.
The client agrees to indemnify and hold harmless TM-Webdesign from any claims resulting from the use of our products or services.
See our complaints procedure.
Client handling policy
See our client handling policy.
© tm-webdesign by: Tom Graham & Max Keuper